Website privacy notice

1.   INTRODUCTION  

This privacy notice provides you with details of how I collect and process your personal data through your use of my site www.drkatieashcroft.com , including any information you may provide through my site when you load pages and/or send me an enquiry. By providing me with your data, you warrant to me that you are over 13 years of age.

Dr Katie Ashcroft Ltd is the data controller and is responsible for your personal data (referred to as “me”, “I” or “my” in this privacy notice).

2.  WHAT DATA DO I COLLECT ABOUT YOU

I may process certain types of personal data about you as follows:

• Identity Data may include your first name, last name, username, and title.
• Contact Data may include your email address and telephone numbers.
• Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
• Usage Data may include information about how many pages you have loaded on my website.

I may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where I review your Usage Data, along with that of other people, to work out how many people have looked at my site and how many pages were loaded. If I link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

Sensitive Data

I do not collect any Sensitive Data about you at the point you are emailing me to enquire about an appointment. Please just
send me your name and phone number and a time when we can talk on the phone.

3.  HOW I COLLECT YOUR PERSONAL DATA

I collect data about you through a variety of different methods including:

• email when you enquire about my services.
• Automated technologies or interactions: As you use my site, I may automatically collect Technical Data about your
equipment, browsing actions and usage patterns. I collect this data by using cookies, server logs and similar technologies. I may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy here for further details.

4.  HOW I USE YOUR PERSONAL DATA  

I will only use your personal data to return your email, telephone you, send you information in readiness for an appointment or when legally permitted (e.g. you email me you are a risk to yourself and I need to get someone to help you, this is because I need to comply with a legal or regulatory obligation.)

Purposes for processing your personal data  

I will use your personal data, such as your name and contact details, to reply to your email and/or arrange a telephone call,
send you information to register on my website and arrange/confirm an initial appointment. My lawful basis for using your
data in this way is performance of a contract with you, and my legitimate business interests. I may use your personal data
to administer and protect my business and my site (including troubleshooting, data analysis, testing, system maintenance,
support, reporting and hosting of data).

Change of purpose  

I will only use your personal data for the purposes for which I collected it, unless I reasonably consider that I need to use it
for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email me.

If I need to use your personal data for a purpose unrelated to the purpose for which I collected the data, I will notify you and I will explain the legal ground of processing.

I may process your personal data without your knowledge or consent where this is required or permitted by law.

5.  DISCLOSURES OF YOUR PERSONAL DATA  

I may have to share your personal data with the parties set out below for the purposes set out above:

• Service providers who provide IT and system administration services

I require all third parties to whom I transfer your data to respect the security of your personal data and to treat it in accordance with the law. I only allow such third parties to process your personal data for specified purposes and in accordance with my instructions.

6.  DATA SECURITY  

I have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, I limit access to your personal data to those contractors and other third parties who have a business need to know such data. They will only process your personal data on my instructions and they are subject to a duty of confidentiality.

I have put in place procedures to deal with any suspected personal data breach and will notify you and the Information Commissioner’s Office of a breach where I am legally required to do so.

7.  DATA RETENTION  

I will only retain your personal data for as long as necessary to fulfil the purposes I collected it for, including for the purposes of satisfying any legal or reporting requirements.

To determine the appropriate retention period for personal data, I consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which I process your personal data and whether I can achieve those purposes through other means, and the applicable legal requirements.

I will keep your name and contact details for six months following our final contact, should you not book in and attend an appointment. Other personal data in terms of your usage of my website may be kept for longer.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances I may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case I may use this information indefinitely without further notice to you.

8.  YOUR LEGAL RIGHTS  

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

You can see more about these rights at:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ If you wish to exercise any of the rights set out above, please email me.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, I may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, I may refuse to comply with your request in these circumstances.

I may need to request specific information from you to help me confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. I may also contact you to ask you for further information in relation to your request to speed up my response.

I try to respond to all legitimate requests within one month. Occasionally it may take me longer than a month if your request is particularly complex or you have made a number of requests. In this case, I will notify you and keep you updated.

 9. THIRD-PARTY LINKS  

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. I do not control these third-party websites and am not responsible for their privacy statements. When you leave my website, I encourage you to read the privacy notice of every website you visit.

10. COOKIES  

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies I use, please see my cookie policy.

Contact Details

My full details are:

Full name of legal entity: Dr Katie Ashcroft Ltd.
Email address: kt@drkatieashcroft.com
Postal address: Clapham Common Clinic, 151-153 Clapham High Street, London, SW4 7SS

If you are not happy with any aspect of how I collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( www.ico.org.uk ). I would be grateful if you would contact me first if you do have a complaint so that I can try to resolve it for you.